Senior Customer Success Project Manager

Are you an experienced Senior Project Manager with a passion for driving customer success in the healthcare IT sector?

Do you thrive in coordinating complex projects, fostering customer relationships, and ensuring seamless implementation of cutting-edge digital health solutions?

Join our client’s innovative team and make a meaningful impact in revolutionizing healthcare through AI-assisted diagnostics!
 

Key Responsibilities:

• Take ownership of projects post-sales, serving as the main point of contact for customers and partners.
• Support customers with inquiries and troubleshooting throughout the project lifecycle.
• Coordinate projects by maintaining clear communication, tracking milestones, and ensuring timely delivery.
• Conduct meetings, presentations, project kick-offs, and workshops with stakeholders.
• Collaborate with application specialists to organize training sessions and adapt templates.
• Oversee system installation in coordination with technical advisors.
• Ensure successful implementation through training, system setup, and smooth handover.
• Build and maintain long-term, trusted relationships with customers and partners.

Requirements:

• A Bachelor’s or Master’s degree in IT, Business Administration, or a related field.
• 5+ years of project management experience managing multiple projects simultaneously, ideally in the healthcare IT sector.
• Exceptional communication and presentation skills.
• A reliable, independent work style with a strong focus on customer success.
• Fluency in German and English.

What’s in it for you?

• Work on an innovative product transforming healthcare with AI-assisted diagnostics.
• Be part of a growing, well-funded organization supported by top-tier investors and EU grants.
• Collaborate with a positive, highly qualified, and international team.
• Enjoy benefits such as a job ticket, job bike, corporate benefits portal, and more.
• Access to an individual development budget to support your career growth.
• Flexible working hours with a hybrid working model (up to 100% remote).

If you’re ready to take on an impactful role in a dynamic environment, apply now and/or contact Hollie Dear at Adaptive Life Science for more information!