12 Common Mistakes in Quality Management of Medical Devices

Quality management in the medical device industry is particularly critical due to the potential impact on patient safety and regulatory requirements. In order to assist you, we put together this list, with some common pitfalls to watch out for:

Inadequate Design Controls:

  1. Non-compliance with Regulatory Requirements:

Insufficient Risk Management:

Poor Supplier Quality Management:

Inadequate Corrective and Preventive Actions (CAPA):

Ineffective Complaint Handling:

Lack of Proper Documentation:

Inadequate Training and Competency:

Ignoring Post-Market Surveillance:

Failure to Validate Processes:

Poor Change Management:

Insufficient Internal Audits:

By addressing these common pitfalls, companies in the medical device industry can ensure they maintain high-quality standards, comply with regulatory requirements, and ultimately ensure patient safety.

How to Ace a Medtech Sales Interview

Preparing for a career move in sales?

Here are five key steps to succeeding at interview.

Sales professionals have a delicate balancing-act to perform at interview time.

Often employers are hoping to see a range of skills and personality traits, several of which overlap and a few of which seem to flatly contradict.

You need to be determined, focused and competitive when it comes to winning new business, but easy-going and collaborative as a colleague and member of the team.

Employers want to see that you’re driven by financial incentive, but not just chasing dollars without a commitment to the company’s broader mission.

Striking the right tone is no easy task.

To help you showcase your experience in the best light, we’ve chosen our top five pieces of advice based on hundreds of sales interviews.

Understand the need

To excel in interview it’s vital to know exactly what the company is looking for – and that’s sometimes not as obvious as it sounds.

Interviewers are, of course, always vetting for someone who can fundamentally be trusted to hit a sales goal, but there are lots of nuances and details beyond that which could be important clues as to how you should present or discuss your experience.

Do they need someone who can upsell and expand existing accounts, or simply kick in new doors?

Are they on the lookout for someone with management potential, or is it a solo role?

Have there been issues with previous hires which have shaped the focus of this search?

Often interviewees can be so eager to share their accomplishments that – although impressive – they may be missing the mark and talking about issues that don’t resonate with the company’s more important needs.

Early on in the interview, try and establish what the hiring company is really trying to find.

Not only will this help you understand if the role is truly a match for you, but it will enable you to shape the way you present your achievements and background.

2. Show that you can evolve

In a fast-moving and competitive global market, companies are always changing – exploring new customer sectors, reacting to pricing pressure, implementing new technologies, hiring new personnel and adopting new marketing strategies.

A recurrent concern among hiring managers is whether sales candidates will be able to adapt and succeed throughout the inevitable change ahead.

Sales candidates who set out to demonstrate to an interviewer that they have a ‘tried and tested’ approach to sales risk inadvertently signalling to that interviewer that they are uncomfortable with change or may struggle in a new environment.

While a company needs to know that you have a formula for success, it’s important to make clear that you’re able to adjust to evolving circumstances and have done so successfully in the past.

It’s great to be focused, but avoid coming across as rigid.

3. Focus on growth

Above all else, make sure that what shines through from your interview is your ability and drive to create top-line growth.

“If we hire this person, are we going to see increased clients and client spend?”

With so many other variables in play, it can be easy to get taken off track into a discussion about marketing, management, training or other areas of conversation – and while it’s fine to show a broad perspective and hold opinions on these topics, it mustn’t come at the cost of convincing the interviewer that the net effect of your hire will be customer growth.

As a guiding principle, there are few better ways to formulate your answers to interview questions or to choose your own anecdotes to illustrate your experience.

The interviewer may decide you’re smart, thoughtful, well informed or a thousand other things – but if they don’t decide you’ll create new revenue, it’s all been for nothing.  

4. Give examples of being a team player

The medical device industry’s most successful salespeople go beyond the basics of a standard sales role – they are company ambassadors, with great relationships across the organization they represent and the ability to engineer ‘win-win’ scenarios for their agencies and their clients.

Hiring managers want someone who is an asset to the business, and not just someone who can bring in their numbers (especially if that means disrupting morale, causing internal rifts or draining time from management).

Showing your ability to collaborate with marketing colleagues, production teams and other areas of the organization goes a long way to helping set interviewers’ minds at ease. 

5. Analyze what YOU do well

Stepping into the interviewer’s shoes, one of the most important things they’re trying to figure out is how much of your performance in previous positions was down to the environment, team or market you worked within, and how much was down to your contribution and skill set.

This is critical – an employer isn’t buying your past, they’re hiring you for your future contribution.

You can swing the interview in your favour by actively helping the interviewer to make this distinction.

Go back over your previous roles and identify all areas where your impact influenced events, and analyze what you did well to achieve positive outcomes and hit goals.

This helps you understand exactly what you’re bringing to the table.

Working out your personal strong suits and ensuring they are clearly communicated during your interview lets a prospective employer cut through the distractions in your CV and understand the core abilities you offer, regardless of environment.

***

For more information on any of the areas above please contact our team at Adaptive Life Science.

Are You Looking to Recruit World-Class Medical Device professionals?

Adaptive Life Science recruitment services could be the perfect answer for you.

We connect with everyone in the Medtech industry, from promising startups to industry giants. Whether you're a young company seeking CE marking or a leading global manufacturer with a global distribution network, we can help. We already partner with established names like Sysmex, ThermoFisher, Vyaire, Bausch & Lomb, and Fresenius Medical Care, showcasing our experience across all therapeutic areas and the German market.

Are You a Medical Professional Searching for a New Challenge?

We specialize in life science recruitment, and it is our goal to help find your dream job in this field, completely free of charge. We offer a range of services, including:

We believe in being your trusted advisor throughout your job search. We will take the stress out of the process by working on your schedule and around your needs.

How to answer the question all professionals dread

I spend 90% of my day getting to know professional candidates across Germany in the field of Medical Devices, especially in roles focussed on Regulatory Affairs and Quality. My primary goal is to get to know you better, and dive-deeper into, well, everything! I am inquisitive about your studies, curious about your thesis topic, why you chose a particular location, your family life, how you have been coping after the numerous lockdowns this year and of course, your career and professional experience. I do not expect to know this all in 30 minutes, which is why I focus much more on the longer-term connection and genuine engagement.

We all know that recruiter contact in this highly competitive field is regular, persistent, and sometimes, I imagine, annoying. I’m sure you are getting at least several recruiter messages a week, right? How many of these messages actually fit your expectations or aspirations? I assume not too many…

What differentiates our approach at Adaptive Life Science is that we are first and foremost focussed on ‘people relationships’ and ‘result relationships’ second. My aim is to understand you as your friends and colleagues might, so that I can be relevant to your career development and that I always make meaningful contact or at the very least, a nice conversation.

How do I do this? It’s all about building a strong relationship from day one, understanding the expectations you have from me as your recruitment partner (long or short term) and asking the question that most candidates dread…

“What is your dream job?”

Common answers I hear for this are:

1) More development opportunities

2) A good company culture

3) To continue work in RA/QM for medical devices

4) Better package

5) Rebecca, I have no idea!!

If we have spoken before, you’ll know this type of answer won’t make the cut with me.

I want to understand the deeper wants and wishes that you need in order for your career to excel. Development means something different to everyone, and as I mentioned we are ‘people first’ so we need to understand YOU.


Here are my Top 10 questions to think about to ensure you can easily communicate what you are looking for and ensure you get professional fulfilment from your next job offers…

1) Would you like to be more hands-on or strategic in your role, perhaps leading people, or projects?

2) Are you more interested in being a specialist in one topic (ie MDR/IVDR transition) or covering worldwide registrations?

3) Do you like working broadly across RA/QM or prefer to be more focused on one area of the device lifecycle?

4) Are you currently in a large company, or start-up to mid-sized? What are you used to, have you seen the other side and the challenges/possibilities it presents?

5) Within RA/QM for Medical Devices is a great start, but please, tell us more! Do you prefer to work in a dual department? Do you have a background in Clinical Research and want to pick up those skills again within RA? These are all viable options so don’t hold back on your ‘wish list.’

6) Long term location – have you just built a house or planning to move in the future?
How much working flexibility to you need? Is this an absolutely ‘must’ or a nice to have? If this is negotiable, please tell us. Otherwise, we might miss out on sending you an opportunity that ticks 90% of your boxes, that actually meets an even higher standard for you.

7) What company culture are you used to, and what do you like about it or not so much? Do you prefer to be structured or free to plan your day? How much support do you really need?

8) What products really catch your interest. If you have spent many years in ophthalmic, are you comfortable staying here or do you want a complete change? Would you like to reconnect back with your PhD topic? Tell us things like this and we will always listen.

9) Financially, of course the more the better, always! What do you need though? If it is the ‘dream job’ would you consider a more flexible package? Are there any ‘must haves’ like childcare on site, bonus potential, days of vacation? I once had a perfect fit between a client and candidate fall apart right at the end, because she required a certain pension contribution – it was devastating for everyone involved because we did not know it was such an important factor.

10) If you are struggling to think of what you do want, tell us what you don’t want! Are there parts of your role that you really don’t enjoy or want less of? This could help to point us in the right direction.

It could be that you really are completely open-minded to what is available, and perhaps you are not even looking actively for something new. Either way, in a candidate driven market, you can choose to be selective and make the right choice for you, so it’s important to spend some time reflecting and think about what that is for you personally and professionally so
that you can secure your future happiness. It does not mean we will only get in touch if we hit 10/10 on an opportunity, but there is more chance of us getting it right. Life and work are only getting busier, so our aim is to ensure any contact is entirely relevant, interesting and makes it a serious and exciting consideration for you.

Thanks for reading and I hope it helps you to reflect over this quieter period about what your ‘dream job’ may, or may not look like.

Are You Looking to Recruit World-Class Medical Device professionals?

Adaptive Life Science recruitment services could be the perfect answer for you.

We connect with everyone in the Medtech industry, from promising startups to industry giants. Whether you're a young company seeking CE marking or a leading global manufacturer with a global distribution network, we can help. We already partner with established names like Sysmex, ThermoFisher, Vyaire, Bausch & Lomb, and Fresenius Medical Care, showcasing our experience across all therapeutic areas and the German market.

Are You a Medical Professional Searching for a New Challenge?

We specialize in life science recruitment, and it is our goal to help find your dream job in this field, completely free of charge. We offer a range of services, including:

We believe in being your trusted advisor throughout your job search. We will take the stress out of the process by working on your schedule and around your needs.

Seek Criticism at Work

I want to talk about criticism at work, how to take it, learn from it and move on.

It is one of those factors, that un-FORTUNATELY (yes - you read it right) is ever present in our professional lives, and I, for one, am happy about that.

However good we are at our jobs, however efficient and hard-working, there’s always room for improvement.… But how could we improve if we don’t think we need to?

Just like Winston Churchill once said:

“Criticism may not be agreeable, but it is necessary. It fulfills the same function as pain in the human body. It calls attention to an unhealthy state of things”

Even though we all know that constructive criticism is more useful than a praise, I’m sure some of you would agree that being on the receiving end is not always easy.

To help, I’ve put together a few tips:

First, be open minded. Show your supervisor that you are open to receiving the feedback, why? Managers as well as clients also dislike giving criticism, so by saying that you are open to it, you prove your mental maturity and help to build a better rapport with them for future.

Secondlisten. Take it all in. Do not feel like you have to respond immediately. You want to show that you have listened, are not defensive and are accountable. Make sure to thank them for the feedback and let them know you appreciate it.

Afterwards we might feel bad, embarrassed or even angry. That’s absolutely fine – we’re only human. Call your partner, friend or a close colleague and acknowledge your feelings. Then once you settle down you will start to see the situation in a new light.

Third, learn. Try and find a lesson in the criticism given. Now that you had time to digest what’s been said, see what you can take from it for future improvements. 8 out of 10 times, negative feedback is given in order to help you develop and grow.

Fourth, move on. Nothing more, nothing less. Once you’ve been given the feedback, you acknowledged your learning or reflected on the mistake – move on.

The reason for giving you this feedback in the first place was not to put you down and make you feel incompetent – it is to ensure, that you improve and grow!

Are You Looking to Recruit World-Class Medical Device professionals?

Adaptive Life Science recruitment services could be the perfect answer for you.

We connect with everyone in the Medtech industry, from promising startups to industry giants. Whether you're a young company seeking CE marking or a leading global manufacturer with a global distribution network, we can help. We already partner with established names like Sysmex, ThermoFisher, Vyaire, Bausch & Lomb, and Fresenius Medical Care, showcasing our experience across all therapeutic areas and the German market.

Are You a Medical Professional Searching for a New Challenge?

We specialize in life science recruitment, and it is our goal to help find your dream job in this field, completely free of charge. We offer a range of services, including:

We believe in being your trusted advisor throughout your job search. We will take the stress out of the process by working on your schedule and around your needs.