Service Technician/Engineer - USA
Salary/Rate:DOE
Job type:Perm
Town/City:Apex
Country:United States
Business Sectors:Operations
Job ref:25424
Post Date:11. 09. 2024
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About the Role
Service Technician/Engineer
Location: Apex, North Carolina, USA (with up to 50% travel across the USA)
Salary: Dependant on Experience
Overview:
Our client is a modern, multinational family-run business with over 35 years of history. They are a market-leading manufacturer of innovative complete hardware solutions for clean rooms and hygienic production.
With a strong market presence, our clients products are used by 19 of the 20 largest pharmaceutical companies and are sold in over 30 countries around the world. Their hardware systems are specifically designed to enhance research, development, and manufacturing processes in highly regulated GMP environments.
To continually enhance their market position and to meet the demands of their growing customer base, they aim to expand and optimise our product and service offerings in the USA. Therefore, they seek a Service & Support Technician/Engineer to support this goal.
Benefits:
Tasks:
As a Service & Support Technician/Engineer, you will:
Your Profile:
#LI-LF1
Location: Apex, North Carolina, USA (with up to 50% travel across the USA)
Salary: Dependant on Experience
Overview:
Our client is a modern, multinational family-run business with over 35 years of history. They are a market-leading manufacturer of innovative complete hardware solutions for clean rooms and hygienic production.
With a strong market presence, our clients products are used by 19 of the 20 largest pharmaceutical companies and are sold in over 30 countries around the world. Their hardware systems are specifically designed to enhance research, development, and manufacturing processes in highly regulated GMP environments.
To continually enhance their market position and to meet the demands of their growing customer base, they aim to expand and optimise our product and service offerings in the USA. Therefore, they seek a Service & Support Technician/Engineer to support this goal.
Benefits:
- Attractive Remuneration: Benefit from a competitive package that reflects your skills and contributions and generously rewards your hard work.
- Flexible Work Options: Take advantage of the opportunity to manage your working week, with flexible working hours and remote working, with up to 50% travel.
- Competitive Vacation Policy: Recharge and rejuvenate, giving you ample time to relax and enjoy life outside of work.
- Permanent Full-Time Position: Permanent employment in a rapidly growing company with secure future prospects.
- Individual onboarding & development opportunities: starting with a 4-12 week fully subsidised onboarding period and ongoing further training options.
- Company pension scheme and other tailored benefits.
- Responsible and varied tasks in an innovative, future-oriented company that optimizes hardware solutions for clean rooms and hygienic production in the life science industry, thus having a direct positive impact on people's quality of life.
- Team Events: benefit from being part of a wider global operation.
Tasks:
As a Service & Support Technician/Engineer, you will:
- Organize and carry out installations, calibrations and repairs of our clients systems
- Provide technical training to end-users
- Provide remote or onsite troubleshooting support to customers
- Carry out repairs, part-replacement and life-cycle checks at their HQ in Apex, NC or on-site at customer premises
- Document all work performed in the company’s ticketing system in accordance with regulatory requirements
- Ensure a high level of customer satisfaction to support sales by introducing customers to the advantages of the entire product portfolio
Your Profile:
- Skills in PC technology and peripherals (label printers, barcode scanners, scales...)
- Network skills (TCP/IP, Routing, DNS, Subnetting, knowledge of corporate networks)
- Knowledge of Windows operating systems (Windows 10 and 11, and Windows Server, including understanding and interpreting policies)
- Thin Client knowledge (Client OS: IGEL and Thin Manager; Server OS: Microsoft Terminal Server, Citrix)
- Electrotechnical skills for troubleshooting electrical devices
- Knowledge of regulations related to electrical installations
- Ability to read and understand wiring diagrams, circuit diagrams, and building plans
- Knowledge in the area of GMP and its requirements for assembly solutions
- Mechatronics knowledge in statics for device assembly; customers often need to be explained what is possible and what is not.
- Highly solution-oriented thinking – unplanned problems often arise on-site with customers that need to be resolved quickly.
- Willingness to travel and the commitment to resolve customer issues even after official working hours. (Service activities often result in overtime.)
- You are fluent in English, both spoken and written
#LI-LF1